ABC Fire & Burglar Alarm, LLC Privacy Policy

Last Updated: August 14, 2026

Effective Date: August 14, 2026

ABC Fire & Burglar Alarm, LLC (“ABC Fire & Burglar Alarm,” “ABC,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit abcfireburglar.com, submit a form, communicate with us, or otherwise interact with our website or services.

This Privacy Policy applies to:

• Use of our website and pages that reference this Privacy Policy
• Communications with us by phone, email, text message, website form, or other means
• Information submitted when requesting quotes, appointments, service, support, account assistance, or general information
• Communications regarding our fire alarm, burglar alarm, security, video surveillance, access control, monitoring, and related products and services

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone or mobile phone number
• Mailing address, billing address, or service address
• Company or organization name, when applicable
• Information submitted through contact forms, quote request forms, service forms, account forms, or other website forms
• Information regarding products or services you request
• Details related to your inquiry, appointment, service request, account, or communications with us
• Records of correspondence with ABC Fire & Burglar Alarm

If payment information is submitted through a third-party payment provider, that provider may collect and process information necessary to complete your transaction in accordance with its own privacy practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics services, server logs, pixels, or similar technologies, including:

• IP address
• Browser type
• Operating system
• Device type
• Pages viewed
• Website interactions
• Time and date of visits
• Referring website or search source
• General geographic information derived from your browser, device, or IP address

We may use analytics and advertising technologies to understand website activity, evaluate marketing performance, improve our website, and provide relevant information about our services.

You may manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.

2. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests
• Provide information about our products and services
• Prepare quotes or estimates
• Schedule consultations, installations, inspections, service calls, or appointments
• Provide customer service and technical support
• Communicate regarding your account, system, service, appointment, or inquiry
• Communicate with you by telephone, email, or text message
• Send appointment reminders, service updates, account notices, and other transactional communications
• Send promotional or marketing communications where permitted and where appropriate consent has been provided
• Process transactions and administer customer accounts
• Improve our website, services, marketing, and customer experience
• Analyze website activity and marketing effectiveness
• Maintain website and information security
• Prevent fraud, spam, misuse, or unauthorized activity
• Maintain business and service records
• Comply with applicable legal, regulatory, licensing, contractual, or insurance requirements
• Protect the rights, safety, and property of ABC Fire & Burglar Alarm, our customers, and others

3. SMS and Text Message Communications

If you provide your mobile telephone number and consent to receive text messages from ABC Fire & Burglar Alarm, we may send text messages related to your relationship or interaction with us.

Text messages may include:

• Responses to inquiries
• Quote or consultation follow-ups
• Appointment confirmations and reminders
• Installation or service updates
• Customer support communications
• Account or system-related notifications
• Other service-related communications
• Marketing or promotional communications when you have provided the appropriate consent

Message frequency may vary depending on your interaction with ABC Fire & Burglar Alarm.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing any goods or services unless otherwise specifically disclosed.

You may opt out of text communications at any time by replying STOP to a message from ABC Fire & Burglar Alarm.

For assistance regarding text messages, reply HELP or contact us at 504-889-9795 or info@abcfireburglar.com.

After submitting an opt-out request, you may receive a final message confirming that you have been unsubscribed. After that confirmation, you will no longer receive messages from the applicable messaging program unless you subsequently provide consent again.

4. Mobile Information and SMS Consent

ABC Fire & Burglar Alarm does not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers, telecommunications carriers, messaging platforms, and other vendors strictly as necessary to facilitate and deliver ABC Fire & Burglar Alarm’s text messaging services, maintain those services, or comply with applicable law.

These service providers are authorized to use such information only as necessary to provide services on our behalf and not for their own independent marketing or promotional purposes.

5. Information Sharing

We do not sell your personal information.

We may disclose information to trusted service providers or other parties when reasonably necessary to operate our business, provide services, administer our website, or comply with legal obligations.

These parties may include:

• Website hosting and technology providers
• Customer relationship management platforms
• Email and communications providers
• Telecommunications and SMS messaging providers
• Payment processors
• Monitoring, security, installation, or service partners
• Analytics and advertising providers
• Professional advisors, including accountants, attorneys, and insurers
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law
• A purchaser, successor, or other applicable entity in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction

Service providers that receive personal information on our behalf are expected to use the information only as necessary to perform the applicable services or as otherwise permitted or required by law.

6. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, analytics services, advertising platforms, or similar technologies to:

• Understand website traffic and usage
• Analyze how visitors interact with our website
• Improve website functionality and user experience
• Measure advertising and marketing performance
• Display or evaluate relevant advertising

These technologies may collect information such as IP address, device information, browser information, pages visited, referral information, and website interactions.

Third-party analytics or advertising providers may process information according to their own privacy policies and applicable law.

You may adjust cookie settings through your browser and, where available, use privacy or advertising preference controls provided by applicable third-party platforms.

7. Your Choices

Depending on applicable law and your location, you may have certain rights or choices regarding your personal information.

These may include the ability to:

• Request information about personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of promotional email communications
• Opt out of SMS communications by replying STOP
• Request information regarding how personal information is used or disclosed

To make a privacy-related request, contact ABC Fire & Burglar Alarm using the information in the Contact Us section below.

We may need to verify your identity before processing certain requests. Requests may also be subject to applicable legal, regulatory, contractual, security, or recordkeeping requirements.

8. Data Security

ABC Fire & Burglar Alarm uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, network, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested products and services
• Maintain customer and service records
• Administer accounts
• Maintain appropriate business records
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, licensing, insurance, tax, or contractual requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Children’s Privacy

Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to ABC Fire & Burglar Alarm, please contact us so that we can take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, customer portals, payment services, maps, social media pages, product manufacturers, monitoring providers, or other external resources.

ABC Fire & Burglar Alarm is not responsible for the privacy, security, content, or data-handling practices of third-party websites or services.

We encourage you to review the applicable privacy policies of third-party websites and services before providing personal information to them.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted on this page and the “Last Updated” date will be revised.

Your continued use of our website following the posting of an updated Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or ABC Fire & Burglar Alarm’s privacy practices, contact: